Efficient Staff Scheduling Across Diverse Hospitality Concepts: How Kaimug Stays Flexible
The Kaimug Group stands for authentic Asian quick-service dining and operates a variety of hospitality concepts—from food courts in malls to spa restaurants and staff canteens. This variety brings significant scheduling challenges. Different locations require precise and flexible planning that would be nearly impossible without modern technology.
By implementing the AI-powered scheduling solution Nesto, Kaimug has sustainably optimized its operations. CEO Sebastian Remus shares how the tool has not only improved efficiency but also increased the company’s profitability.
Complex Scheduling Requirements
At Kaimug, scheduling needs are as diverse as the company’s locations. While canteens run on set hours and standardized processes, spa restaurants operate with early, mid, and late shifts—often requiring different skill levels and far more effort.
“We’re not a classic franchise doing the same thing everywhere. Our requirements vary greatly,” explains Sebastian Remus.
Seasonal fluctuations and external factors such as weather conditions add another layer of complexity. Especially in malls and spas, where peak times vary widely, flexible scheduling becomes essential to profitability:
“Winter business is always strong. But in summer, where we used to struggle with losses, Nesto now helps us at least break even,” says Remus.
The Introduction of Nesto: Flexibility Meets Precision
Nesto offered Kaimug a solution that not only automates scheduling but also dynamically adapts to each location’s needs.
Nesto’s AI uses historical sales data, staff availability, and external factors like weather forecasts to generate accurate shift plans. This data-driven approach results in better planning and higher acceptance among staff.
“Nesto can forecast sales and make suggestions that are incredibly close to reality. That makes planning more efficient and more transparent for everyone involved,” says Remus.
Accurate Demand Forecasting
Automation not only saves time but also reduces costs by preventing overstaffing or scheduling inefficiencies. Even small adjustments can have a significant financial impact.
“Let the dishwasher start an hour later or leave an hour earlier—that can save us €500 a month. Just two hours a day can be the difference between a 10% and 9% margin,” explains Sebastian Remus.
Adapting to Different Locations
From small canteens to complex spa restaurants, Nesto scales and adapts to each site’s needs.
“Nesto scales with us and makes sense for everyone—whether it’s a small team or one of our larger operations,” Remus summarizes.
Team Acceptance and Integration
Implementing AI-powered scheduling isn’t always easy. Experienced team members were initially skeptical about whether AI could really support or replace their planning expertise. But the system’s accuracy and user-friendliness quickly won them over.
“Some of our long-time staff asked, ‘What can AI do that I can’t? I know my team inside out.’ But once they saw that the sales forecasts were 96% accurate, they were convinced,” says Remus.
Younger employees, in particular, appreciate the tool’s intuitive interface and the flexibility to adjust their own shifts.
“Younger staff love how easy it is to use and that they can adjust their shifts themselves—it really boosts acceptance,” adds Remus.
A Win for Efficiency and Profitability
Introducing Nesto has simplified scheduling for Kaimug and improved its financial performance. Seasonal fluctuations are managed more effectively through accurate demand forecasts, over- and understaffing are avoided, and team buy-in is high.
The bottom line from CEO Sebastian Remus:
“Since we introduced Nesto, it has made a real impact on the profitability of the Kaimug Group. What we’ve gained is measurable value. In my opinion, Nesto makes sense even for small businesses with a handful of employees. But what we’ve definitely seen is: the bigger the business, the bigger the impact Nesto can deliver.”